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Refund Policy for Online Education Services

Effective Date: 30-Mar-2024

1. Introduction

Thank you for choosing our online education services. We strive to provide high-quality courses and learning experiences. However, we understand that situations may arise where you need to request a refund. This policy outlines our guidelines for refunds related to our online courses.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Course Cancellation: If we cancel a course, you will receive a full refund.
• Technical Issues: If you encounter technical difficulties that prevent you from accessing the course content, contact our support team within 7 days.
• Dissatisfaction: If you are dissatisfied with the course content, you can request a refund within 30 days from the date of enrollment.

3. Non-Eligible Refunds

The following situations are not eligible for refunds:

• Course Completion: Once you have completed a course or accessed a significant portion of the content, refunds will not be granted.
• Change of Mind: Refunds due to a change of mind or personal reasons are not applicable.

4. How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Email our support team at support@ashramity.com with the subject line "Refund Request."
2. Provide Details: Include your full name, course name, and reason for the refund request.
3. Time Frame: Requests must be made within the specified time frame (as mentioned in Section 2).

5. Refund Process

Processing Time: Refunds will be processed within 10 business days after receiving your request.
Payment Method: Refunds will be issued to the original payment method used during enrollment.

6. Course Access

Upon receiving a refund, your access to the course content will be revoked.

7. Modifications to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated through our website or via email.

8. Contact Us

If you have any questions or need assistance, please contact our support team at support@ashramity.com.